General Terms of Trade-in

To use our device trade-in service, you must be 18 years of age or older.

By submitting a request, you confirm that your device is not blocked (not blacklisted, FMI/iCloud deactivation done, carrier/company lock missing, etc.). Details of devices not accepted are given below.

The price offered when you request is established on the basis of the declarations you make (condition, model, storage, operation, etc.). This price will be confirmed by our trade-in team, who will concretely evaluate the condition, model, operation and all of the elements you have declared. If the actual condition of the device does not correspond to what you declared, we may send you a new trade-in offer (counter-offer), which you are entirely free to accept or refuse. If the counter-offer is refused, your device will be returned to you in full, free of charge and at our expense, to the postal address you provided to us, without any deduction. The amount accepted is guaranteed after verification of conformity; payment is made within 24 hours after receipt of the device by us.

By accepting the trade-in offer (initial or counter-offer), you agree that the company becomes the owner of the device upon receipt and validation of it.

By sending your device and after payment by us of the offer or counter-offer that you have accepted, you transfer full ownership of your device to our company.

By submitting a trade-in request, you confirm that the proposed device is eligible. We do not accept devices with any of the following characteristics:

• Blacklisted: phone declared stolen or lost (operator blacklist / IMEI)
• FMI enabled (Find My iPhone): iCloud lock not disabled on iPhone / iPad
• Operator locked: device blocked on a network (SIM lock)
• Locked company: device linked to a professional or MDM (Mobile Device Management) account
• Any other lock (Google account not deactivated on Android, etc.) preventing normal use of the phone

You guarantee that you are the rightful owner of the device, that it has been paid for in full and that it is not subject to any rental contract, credit, financing, retention of title or other commitment with a third party. We do not repurchase devices under a rental contract or purchased on credit until payment has been made in full. You declare that the device fully belongs to you, that it is not stolen or the result of a fraudulent act, and that any false declaration on this subject engages your liability.

It is your responsibility to delete all your personal data (accounts, photos, files) before sending. We are not responsible for any loss or use of any data left on the device.

The Customer has a period of fifteen (15) calendar days from the creation of the trade-in request to ship the device to the Seller. Shipping is carried out at the exclusive risk of the Customer. The Seller does not under any circumstances guarantee the shipment of the device. It is up to the Customer, if he wishes, to take out at his own expense any insurance covering the risks of loss, theft or deterioration. The Customer is required to carry out appropriate packaging, guaranteeing the protection of the device during transport. In the event of loss, theft or damage occurring during delivery, the Seller cannot be held liable for any reason whatsoever. Any recourse must be exercised directly by the Customer against the carrier.

You have 15 days from communication of the offer (initial or counter-offer) to accept or refuse it. Beyond this deadline, the offer will be considered accepted. Payment is made by transfer to the RIB/IBAN that you provide to us, after receipt and validation of the device by our team, within the time limit indicated in our communications.

If the device is refused (non-compliance, missing part, blacklist, FMI, etc.), we can offer to return it to you at your expense. If you do not take action to recover the device within 45 days of this proposal, the phone will be recycled. The return arrangements will be made clear to you at that time.