General Conditions of Use

The purpose of these General Conditions of Use is to define the conditions of access and use of the Site www.rachat-telephone.com by any natural or legal person (hereinafter “the User”).

They apply to all users of the Site, whether visitors, customers, or registered users, and govern the use of all services offered on the Site.

Note: The General Terms of Trade-in (GTT) specifically govern device trade-in via the Site. To sell your device, please see our General Terms of Trade-in (GTT).

Access and use of the Site implies full acceptance of these T&Cs by the User.

By accessing the Site, the User acknowledges having read these T&Cs and undertakes to respect them in full.

We reserve the right to modify these T&Cs at any time. The modifications are binding on the User as soon as they are published on the Site. It is therefore recommended to consult this page regularly.

All elements of the Site (texts, images, videos, logos, graphics, icons, sounds, software, structure, layout, etc.) are the exclusive property of rachat-telephone.com or its partners and are protected by French and international laws relating to intellectual property.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the Site, whatever the means or process used, is prohibited without the prior written permission of rachat-telephone.com.

The brands, logos and distinctive signs present on the Site are the property of rachat-telephone.com or their respective owners. Any unauthorized reproduction of these brands, logos and distinctive signs constitutes an infringement subject to sanctions.

For more information on intellectual property, see our Legal Notices.

The processing of your personal data is carried out in accordance with our Privacy Policy, which forms an integral part of these T&Cs.

By using the Site, the User consents to the processing of their personal data under the conditions described in our Confidentiality Policy, in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act.

The User has a right of access, rectification, opposition, deletion, limitation and portability of his personal data, which he can exercise at any time by contacting us at contact@rachat-telephone.com or from his customer area.

We reserve the right to modify these Terms at any time to reflect changes in our practices, our services, or for other operational, legal or regulatory reasons.

The modifications are binding on the User as soon as they are published on the Site. It is therefore recommended to consult this page regularly to take note of any modifications.

In the event of disagreement with the modifications made to the T&Cs, the User must stop using the Site. Continuing use of the Site after publication of the modifications constitutes acceptance of the new T&Cs.

These T&Cs are governed by French law. In the event of a dispute and in the absence of an amicable agreement, the dispute will be brought before the French courts in accordance with the rules of jurisdiction in force.

For consumers residing in France, the competent courts are those of the consumer's place of residence or the place of delivery of the goods, at the consumer's choice.

For professionals, the competent courts are those of the head office of rachat-telephone.com .

To use our device trade-in service, you must be 18 years of age or older.

By submitting a request, you confirm that your device is not blocked (not blacklisted, FMI/iCloud deactivation done, carrier/company lock missing, etc.). Details of devices not accepted are given below.

The price offered when you request is established on the basis of the declarations you make (condition, model, storage, operation, etc.). This price will be confirmed by our trade-in team, who will concretely evaluate the condition, model, operation and all of the elements you have declared. If the actual condition of the device does not correspond to what you declared, we may send you a new trade-in offer (counter-offer), which you are entirely free to accept or refuse. If the counter-offer is refused, your device will be returned to you in full, free of charge and at our expense, to the postal address you provided to us, without any deduction. The amount accepted is guaranteed after verification of conformity; payment is made within 24 hours after receipt of the device by us.

By accepting the trade-in offer (initial or counter-offer), you agree that the company becomes the owner of the device upon receipt and validation of it.

By sending your device and after payment by us of the offer or counter-offer that you have accepted, you transfer full ownership of your device to our company.

By submitting a trade-in request, you confirm that the proposed device is eligible. We do not accept devices with any of the following characteristics:

• Blacklisted: phone declared stolen or lost (operator blacklist / IMEI)
• FMI enabled (Find My iPhone): iCloud lock not disabled on iPhone / iPad
• Operator locked: device blocked on a network (SIM lock)
• Locked company: device linked to a professional or MDM (Mobile Device Management) account
• Any other lock (Google account not deactivated on Android, etc.) preventing normal use of the phone

You guarantee that you are the rightful owner of the device, that it has been paid for in full and that it is not subject to any rental contract, credit, financing, retention of title or other commitment with a third party. We do not repurchase devices under a rental contract or purchased on credit until payment has been made in full. You declare that the device fully belongs to you, that it is not stolen or the result of a fraudulent act, and that any false declaration on this subject engages your liability.

It is your responsibility to delete all your personal data (accounts, photos, files) before sending. We are not responsible for any loss or use of any data left on the device.

The Customer has a period of fifteen (15) calendar days from the creation of the trade-in request to ship the device to the Seller. Shipping is carried out at the exclusive risk of the Customer. The Seller does not under any circumstances guarantee the shipment of the device. It is up to the Customer, if he wishes, to take out at his own expense any insurance covering the risks of loss, theft or deterioration. The Customer is required to carry out appropriate packaging, guaranteeing the protection of the device during transport. In the event of loss, theft or damage occurring during delivery, the Seller cannot be held liable for any reason whatsoever. Any recourse must be exercised directly by the Customer against the carrier.

You have 15 days from communication of the offer (initial or counter-offer) to accept or refuse it. Beyond this deadline, the offer will be considered accepted. Payment is made by transfer to the RIB/IBAN that you provide to us, after receipt and validation of the device by our team, within the time limit indicated in our communications.

If the device is refused (non-compliance, missing part, blacklist, FMI, etc.), we can offer to return it to you at your expense. If you do not take action to recover the device within 45 days of this proposal, the phone will be recycled. The return arrangements will be made clear to you at that time.